It's a Mouse World after all . . .

The big bad world is not always the 'Happiest Place on Earth'. But at least there is a place where you can go to be a child again, recharge your 'believe batteries', and remember that dreams can come true. It's also a place to speak your mind and follow your heart. You can still believe in Happily Ever After, but you can also laugh at the follies we create in our daily life.

Friday, April 28, 2006

Don't shoot the Annual Passholders . . . Well, maybe some of them.


Is it hubris to feel a sense of entitlement because you've spent money on an Annual Pass for the Resort? In a way, I can appreciate the Guests who fork over $350.00 a year for the priviledge of being able to go into the Parks any time they want to. It's these diehards who see the value in spending the big bucks to be able to visit their favorite place year round, you have to marvel at their determination to come back time and time again and still feel the thrills they get walking under the Main Street Train Station archways and entering Town Square. But it's the bozos that can barely pony up the $120.00 for the bare minimum pass, then have the nerve to complain that that can never use it when they want to, and that we (the Resort) nickel and dime them every time they want to go on a blockout day. There's a reason they call it the 'Select' pass . . . It's only Entry on 'selected' days!
It's these types of AP's that give all AP's a bad rep. They're the ones demanding more discounts, more freebies, free parking, priority seating, early entry, head of the line priviledges, and carte blanche to do what they want, when they want to do it. Just who do they think they are? Annette Funicello? (If you have to ask, you might as well just go away now.) As an AP, all you've paid for is entry into the Parks. Nothing more, nothing less. Any additional benefits are given at the whim and largesse of the company. You're not really entitled to anything else . . . so just get over it.
To those AP's that I'm not picking on, I apologize for every single one of the Cast Members who looks down their nose at you. It's wrong to paint you all with the same brush that some of your fellow AP's have tainted . . . But it's sometimes so difficult to differentiate between the good and the bad when all that gets thrown in your face is the bad.
There are a lot of AP's out there that are the sweetest people in the world. These are the people who make it a point to look for or visit their favorite Cast Members. The ones that leave constructive criticisms, and workable solutions on the comment cards at City Hall. They ones that not only dispose of their own trash, but will stop to pick something up off the sidewalks or paths. The AP's that realize that the *Magic* is real, and don't try to spoil it for others. The AP's that say "Thank You" to the Cast Members as they get their handstamps or when exiting the Parks for the night.
As a Cast Member I promise to see you as individuals and not as an unruly incorrigible horde. I also promise to keep that smile in my voice and on my face when I hear the words 'Annual Passholder'. I promise to treat you with respect, you're a Guest in my 'home' and deserve to be treated as such.
Of course I expect you to treat me with an equal amount of respect and courtesy. I am not your whipping post because you are having a bad day and need to show off to your friends and family. Remember that there are more than a few of us that make less than the 'barristas' at 'Starbucks' or the griddle boys at 'In-n-Out', we deserve at least the same amount of respect. Remember who's checking your safety equipment . . . I'm not threatening anything, just including a friendly warning. So while you may have spent upwards of $120.00 a year for the priviledge of coming into Disneyland Resort whenever (somewhat) you want, it did not include the right to humiliate or embarrass Cast Members or the other Guests in the Parks. Coming into the Parks is like coming into our home . . . You're a Guest, please act like one.

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